Privacy Policy

Effective Date: May 11, 2026

Last Updated: May 11, 2026

Felix Nieto Real Estate ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (felixnietorealtor.com), interact with our social media pages, or contact us through any channel.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, request a consultation, or reach out to us directly.
• Property Preferences: Information about your home buying or selling needs, budget range, preferred locations, and timeline.
• Usage Data: Pages visited, time spent on site, referring URL, browser type, device type, and IP address (collected automatically via standard web analytics).
• Communication Records: Records of phone calls, emails, text messages, and chat conversations you initiate with us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services
• Send you property listings, market updates, and relevant information you have requested
• Schedule appointments, showings, and consultations
• Improve our website and services
• Comply with legal obligations related to real estate transactions

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party tools that help us operate our business (e.g., email services, CRM systems, phone systems). These providers are contractually obligated to protect your data.
• Real Estate Transactions: With title companies, lenders, inspectors, and other parties as necessary to complete a real estate transaction you are involved in.
• Legal Requirements: When required by law, court order, or government regulation.

4. AI-Powered Services

Our website and phone system may use AI-powered tools to assist with answering questions, scheduling, and providing property information. When you interact with these tools:

• Conversations may be recorded and transcribed for quality and training purposes
• Information you provide is stored securely and used only for the purposes described in this policy
• You may request to speak with a human agent at any time

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our site
• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Contact information from inquiries is retained for up to 3 years unless you request deletion sooner.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites (MLS listings, lender sites, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us: